Changes to secure.sharefile.com have been made to require you to enter your account’s URL before entering credentials. If the account URL is https://mycompany.sharefile.com, enter "mycompany."This change appliesto web browsers and all ShareFile and Citrix Files applications.
When users setup ShareFile and Citrix Files applications for the first time orsignout of an existing tool, they are required to enter their account’s URL before entering their credentials. Examples of applications include:
If you don't know your signin URL, click Don't Know your Account URL?. This directs you to a page to enter your email address. You will receive anemail with a list of all the accounts that your address is associated with.
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The Account Subdomain Confirmation email is sent by @sharefile.com. Add @sharefile.com to the trusted senders list in your email application. Note that automated emails are flagged as spam or go to your junk folder, please check these locations for the "Account Subdomain Confirmation" email. For more information about ShareFile notifications, see: https:///article/CTX208325
Click Don't Know your Account URL? and enter your email address associated with your account. You will receive an email titled “Account Subdomain Confirmation, "If the sign in URL is https://mycompany.sharefile.com, the ShareFile account URL is mycompany. Copy and paste the account URL into the Citrix Files sign in pop-up window.
Any time you receive a file or an email, or sign in to a ShareFile account, our system associates your email with that account. Some accountsbelong to your company or other accounts belong to companies you do business with.
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Choose the account URL that closely matches the name of the account or business you recognize. You will need to know your password to sign in to the account you choose. You may have different passwords to the various accounts you may be associated with.
Suspicious Sign In Email If a user signs in on a new device or from a suspicious location, they will receive an email notification. This email will contain sign in details such as operating system, IP address, location, date, and time. If the user does not recognize this information, we recommend they reset their password immediately. Switch to english Auf Englisch anzeigen Lire en anglais Leer en inglés 英語に切り替え 영어로 전환 Mudar para ingles 切换到英文 Passa all'inglese
Connectors allow employees to access files and folders stored on a connected on-premises or cloud-based resource. Users can use the web application and Citrix Files apps to view and interact with data stored in connected locations.
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NOTE: ShareFile is decoupling accounts from Citrix Cloud and Workspace. Files integration is disabled from Citrix Workspace. Users can download, upload, move, copy, and delete data from within the ShareFile web application. For more information see, Decouple your ShareFile account from your Citrix Workspace.
Allows ShareFile account users access to personal cloud-based data storage services within Citrix Files apps. Users can download, upload, move, copy, and delete data within these connected resources. These connectors require each user to authenticate with their service credentials. Users must and allow the Content Collaboration service to communicate with the permitted cloud-based service.
On-premises connectors allow users to access data locations within Network file shares or as SharePoint sites. These connectors require an additional configuration of storage zone controller in a local environment.
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Please note an Office 365 administrator must add the Citrix ShareFile Connector for Office 365 to secure Content Collaboration service access to Office 365 data.
While using the OneDrive for Business connector via the Citrix Files for Windows application, a default Folder and Files setting within the Windows operating system may lead to a large amount of API calls to the Microsoft Graph API when hovering over files or folders in the UI to display file size and file count information.
To avoid a large number of inadvertent calls to the Graph API, ShareFile recommends that you or your administrator disable the Display file size information in folder tips using the following steps:
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NOTES: This setting drastically reduces your API calls to Microsoft Graph API resulting in optimized performance of the ShareFile connector. For more information about throttling limits posed by Microsoft, see Microsoft’s API throttling limits. As a best practice to lessen the complexities, ShareFile recommends avoiding large and complex folder structures when creating a Connector. Configuration requirements
Enable and add connectors for Content Collaboration users Note: Account owners can request to activate this feature on their Content Collaboration account.
For accounts that have Personal Cloud Connectors features enabled, employee users with the required permissions to manage and add connectors can open Admin settings > Connectors.
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When enabling and adding a Connector, you grant other users access to the Connector within their ShareFile account. The user has access to data locations within their own accounts. Local storage resource determines access-control permissions to those cloud-based data locations.
You can choose which employee users or distribution groups have access to their cloud-based or on-premises connector in the Manage Access dialog box. Click Save or Skip when done adding users. If you select skip, only the user that creates the connector, and the Super User Group, have access to the connector.
Add an on-premises SharePoint, Network File share, or Documentum Connector Note: An existing storage zone with Network Share or SharePoint connector features enabled is required to add on-premises connectors. For more information, see Create and manage storage zone connectors.
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SharePoint Online requires a few additional steps to work properly with ShareFile. Before taking any action in the ShareFile web application, you need to add the ShareFile app to your SharePoint Online site.
Enter the URL path to your OneDrive for Business or SharePoint Online account. Enter the URL as follows, replacing “mysite” with your own domain/site name and adding the %loginname% wildcard where indicated. If you do not know your subdomain, you can find it in your web browser when you sign into OneDrive or SharePoint.
By adding a user to the access list for a specific Connector, that user is able to use the Connector to link their account to another data storage service. Select Save to continue.
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ShareFile Advanced, ShareFile Business, ShareFile Enterprise, Workspace Premium, and Workspace Premium Plus plans include this feature. For more information regarding plans and features, see ShareFile Pricing. Due to compliance concerns, this feature cannot be used by users utilizing: VDR accounts and accounts with archiving enabled.
Personal Cloud Connectors are supported for accounts utilizing Customer-Managed storage zones that are associated with Citrix-Managed storage zones. This feature is not available to accounts with no association to a Citrix-Managed storage zone including on-prem or tenant setups.
Connectors must have a unique display name. Users are blocked from using a connector name that is currently in use elsewhere on the account.
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Actions such as browsing folders or downloading files may fail when using Safari web browser. To resolve any issues, please ensure cookies are allowed in your Safari system preferences.
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